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Smaply
Smaply Nedir?
Smaply, müşteri deneyimlerini geliştirmek ve kuruluşlarında tasarım düşüncesini ölçeklendirmek isteyen her büyüklükteki şirket için bir yolculuk haritalama aracıdır.
Esnek editörler | işbirliği | canlı paylaşım | geri bildirim modu | profesyonel dışa aktarımlar | çoklu personalar | veri entegrasyonları | API | eğitimler | Destek | Satın alma | Koçluk saatleri | Kullanıcı başına fiyat | İngilizce ve İspanyolca | Bağlantı şeridi | Yolculuk haritası şablonları | Persona şablonları | Şablonlar ve sektöre özel örnekler
Kimler Smaply Kullanıyor?
Smaply, müşteri deneyimini geliştirmek isteyen herkes için bir yolculuk haritalama aracıdır. Müşteri yolculuğunu haritalayın, personalar ve paydaş haritaları oluşturun. Tek başınıza veya ekibinizle birlikte.
Smaply konusunda emin değil misiniz?
Popüler bir alternatifle karşılaştırın
Smaply
Smaply ürününe diğer harika alternatifler
Smaply için incelemeler
Smaply for Customer Experience
Yorumlar: The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences
Artılar:
Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration
Eksileri:
No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side
More than Metrics Yanıtı
3 yıl önce
Hi Chris, we're glad you enjoyed working with Smaply! Thank you for your feedback on the pricing and collaboration. We just launched a new pricing and concerning the collaboration limitations, we're aware of that and improvements are on our roadmap. If you'd like to join our usability group, please get in touch via [email protected], we always appreciate feedback!
Dikkate Alınan Alternatifler:
Probably the best customer journey mapping platform out there
Yorumlar: For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that [sensitive content hidden] is very helpful.
Artılar:
Ease of setting up your own custom swimlanes
Eksileri:
Sharing - a few more options would be great
More than Metrics Yanıtı
3 hafta önce
Hi Jonathan, it's great to hear you enjoy working with Smaply! I will forward your request about sharing options to our Product team. Let us know if there's anything we can support you with, or what you need. It's important to us to build our product in a way our users need it. Kind regards, Isabel
Dikkate Alınan Alternatifler:
Difficult UI
Yorumlar: Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us.
Artılar:
Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties.
Eksileri:
The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool.
Smaply 3.0 awaited :)
Yorumlar:
At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is.
Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing?
Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that.
Artılar:
Very solid user-experience structure. Quite a bug free app.
Eksileri:
UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences.
More than Metrics Yanıtı
3 yıl önce
Hi Marco, thanks for reviewing Smaply! We appreciate your honest feedback. Since you mentioned Smaply 3.0 in your review, we'd love to hear what you'd like to see there! As we're always keen on learning what would serve our users best, we'd like to invite you to our Usability Test Group. Would you be up for an interview with Zsofi, our head of research & customer success? If so, please drop us a line to [email protected]. We'd be stoked to hear from you!
The best Journey Mapping tool hands down
Yorumlar: Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways.
Artılar:
The standardized way of working. The guided approach to doing things.
Eksileri:
Lack of tablet functionality but must of the work is desktop based anyway
