--- description: Zoho Assist, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Uzaktan Bağlantı Programı](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.web.tr/software/181775/zoho-assist Page: 1 / 61\ İleri: [Next page](https://www.capterra.web.tr/software/181775/zoho-assist?page=2) > Zoho Assist, dünyanın herhangi bir yerindeki uzak bilgisayarlara bağlanmak için basit ve doğrudan bir kullanıcı arayüzü sağlar. > > Verdict: Rated **4.7/5** by 1497 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Zoho Assist Kullanıyor? Dış kaynaklı BT ve MSP (yönetilen hizmet sağlayıcısı) desteği, BT desteği, Müşteri yardım masaları. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.7/5** | 1497 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.6/5 | Based on overall reviews | | Paranızın Karşılığı | 4.7/5 | Based on overall reviews | | Özellikler | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Zoho - **Founded**: 1996 ## Commercial Context - **Başlangıç Fiyatı**: ₹480,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Chromebook (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Bulgarca, Felemenkçe, Fransızca, Geleneksel Çince, Japonca, Korece, Portekizce, Çince, İngilizce, İspanyolca, İsveççe, İtalyanca - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more ## Özellikler - Anketler ve Geribildirim - Canlı Sohbet - Desktop/Browser Sharing - Destek Bileti Yönetimi - Dosya Aktarımı - Dosya Paylaşımı - Ek Açıklamalar - Ekran Kaydı - Ekran Paylaşımı - Erişim Denetimleri/İzinleri - Gerçek Zamanlı Ekran Paylaşımı - Gerçek Zamanlı Sohbet - Görüntülü Konferans - Görüntülü Sohbet - HD Ses/Görüntü - Katılımsız Erişim - Kaydetme - MSP'ler (Yönetilen Hizmet Sağlayıcıları) İçin - Mobil Ekran Paylaşımı - Mobil Erişim - Oturum Kaydı - Pano - Planlama - Raporlama ve İstatistikler - Raporlama/Analiz - Real-Time Monitoring - Self Servis Portal - Sohbet/Mesajlaşma - Sorun Giderme - Sorun Yönetimi - Sunucu İzleme - Tanılama Araçları - Uzaktan Destek - Uzaktan Erişim/Denetim - Uzaktan İzleme ve Yönetim - Yedekleme ve Kurtarma - Çok Kanallı İletişim - İş Birliği Araçları ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Uzaktan Bağlantı Programı](https://www.capterra.web.tr/directory/30928/remote-support/software) ## İlgili Kategoriler - [Uzaktan Bağlantı Programı](https://www.capterra.web.tr/directory/30928/remote-support/software) - [Uzaktan Çalışma Yazılımı](https://www.capterra.web.tr/directory/31855/remote-work/software) - [Uzak Masaüstü Programı](https://www.capterra.web.tr/directory/31955/remote-desktop/software) - [BT Hizmet Yönetimi (ITSM) Yazılımı](https://www.capterra.web.tr/directory/30676/itsm/software) - [MSP (Yönetilen Servis Sağlayıcısı) Programı](https://www.capterra.web.tr/directory/30921/msp/software) ## Alternatifler 1. [TeamViewer ONE](https://www.capterra.web.tr/software/122252/teamviewer) — 4.6/5 (11642 reviews) 2. [AnyDesk](https://www.capterra.web.tr/software/149595/anydesk) — 4.6/5 (1799 reviews) 3. [ISL Light](https://www.capterra.web.tr/software/146892/isl-light) — 4.7/5 (779 reviews) 4. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3487 reviews) 5. [JIRA Service Management](https://www.capterra.web.tr/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## İncelemeler ### "Effortless Unattended Access: The Perfect Tool for Seamless Client Support plus its affordable" — 5.0/5 > **Adil** | *2 Nisan 2026* | Tekstil | Recommendation rating: 10.0/10 > > **Artılar**: The Unattended Access feature is a game-changer. It allows me to jump onto my client’s systems instantly without needing them to be present to accept a request. The connection is incredibly stable, and the interface is intuitive. I also appreciate the "Bulk Deployment" options and the ability to organize computers into groups, which makes managing multiple machines for a single client very efficient. Customer support is fast. > > **Eksileri**: The file transfer speed can occasionally lag on lower-bandwidth connections compared to some high-end competitors, and the initial setup of the unattended agent on macOS requires a few extra security permission steps (though this is largely due to Apple’s OS restrictions). > > My experience has been excellent. I’ve used it primarily to maintain a long-term support relationship with a client, and it has saved us both a significant amount of time. Instead of coordinating schedules for a live session, I can perform updates and troubleshooting during off-hours. It’s a professional, cost-effective Value for money, and secure tool that has become a core part of my workflow. ----- ### "Reliable, feature-rich remote support tool with excellent value for money" — 5.0/5 > **Artur** | *7 Eylül 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Zoho Assist is exceptionally fast and easy to deploy. Unattended access setup takes just a couple of minutes, and connecting to client machines via on-demand sessions works seamlessly right through web browsers without requiring heavy client installations. Key features that stand out: Multi-monitor support and screen toggling: Smooth performance across multiple monitors without latency. Unattended Access: High reliability for remote server maintenance and endpoint management. Security \& Compliance: Built-in UAC prompts, SSL encryption, and two-factor authentication provide complete peace of mind. Integration: Integrates effortlessly into ticketing and CRM systems for seamless technician workflows. Compared to competitors like TeamViewer or AnyDesk, Zoho Assist offers equal—if not better—stability at a fraction of the cost. > > **Eksileri**: Large file transfers can occasionally experience slight speed throttles depending on network conditions compared to direct LAN transfers. Mobile-to-desktop session controls are functional, but the screen scaling on smaller mobile displays takes a bit of getting used to. > > We have been using Zoho Assist as our primary tool for remote support and unattended system maintenance. It handles both quick on-demand troubleshooting for end-users and background administration of unattended machines across different networks reliably. Connection stability is solid, session initiation is rapid, and the web interface is clean and intuitive for technicians. It drastically reduces resolution times for remote IT tasks and provides an enterprise-level feature set at an accessible price point. ----- ### "Convenient Solution for Everyday IT Support" — 4.0/5 > **Charith** | *11 Eylül 2026* | İş Malzemeleri ve Ekipmanları | Recommendation rating: 9.0/10 > > **Artılar**: Zoho Assist is very easy to use and provides reliable Remote Access for day-to-day IT support. The interface is straightforward, and features such as unattended access and file transfer make remote troubleshooting much easier. The Ease of Use and overall Value for Money are particularly good compared with similar remote support solutions. > > **Eksileri**: Occasionally, there can be Connection Issues, especially when network conditions are not ideal. There are also some minor Bugs and Issues that could be improved. More advanced customization and reporting options would also be useful for larger IT teams. > > Overall, my experience with Zoho Assist has been positive. It is a reliable tool for remote IT support and allows us to troubleshoot user devices without needing to be physically present. The Remote Access performance is generally good, and the software is easy for both technicians and end users to work with. Customer Support has also been helpful when assistance is required. Regular Software Updates and improvements would further enhance the product and address some of the minor issues. ----- ### "Quick to grab the $$$, way slower to fix the problems" — 3.0/5 > **Steven** | *30 Temmuz 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 3.0/10 > > **Artılar**: Ease of use whilst maintaining security. Talking new customers through the download process was fairly easy. > > **Eksileri**: Lack of followup or availability of support from a real person. I had questions that had been open for 19 months that were NEVER addressed or attempts were made via a chat tool when I stated that I spend desk time in a vehicle, so a call is the optimal way to get me > > Meh. As long as I dealt with Zoho’s challenges, it would reliably work within those constraints. Addressing issues never happened. Connecting to the right person by phone was a kludge. Their support was 12 or more hours ahead and when they reached out, it was so far out from the problem I was having it was irrelevant. The reach out was not like for like; if I call you, don’t send a text, chat or email. Call me back. Might not match your version of support, but if I called, I wanted a resolution on the phone, not weeks after when \[sensitive content hidden\] came back from vacation ----- ### "Zoho Assist trial has convinced me why so many IT solopreneurs use it" — 5.0/5 > **John** | *25 Temmuz 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Very pleased with the ease of use (and installation) for both technician and client. Zoho reached out to me shortly after signing up for the trial to see how it was going (appreciate the proactive approach to customer support, despite not needing to call them...yet...during my trial period). Appreciate the ability to purchase remote support subscription separate from remote access subscription, which will allow me to control costs. > > **Eksileri**: While the initial installation of the Zoho Assist client is simple and straightforward, it is unclear whether software updates for clients are automatic or will require reinstallation/redeployment of the apps as new security and/or feature updates are released > > Evaluating Zoho Assist as a potential economical alternative to TeamViewer (I'm a former TeamViewer subscriber). I've moved to part-time employment as I 'ease into' retirement and continue to provide support and knowledge transfer for the engineer hired to backfill my role. Evaluating tools to support my desire to support non-profit and small business clients as a solopreneur to keep my brain active (and keep me from driving my family nuts in retirement). Had first considered AnyDesk, but discovered that their pricing now approaches that of TeamViewer. While providing similar features and functionality, Zoho Assist clearly wins the value-for-money analysis among the three for me and the features I value. I experienced no connection issues or bugs during my testing to date. I do need to research Zoho Assist client software update auto-deployment to fully understand the lift there. ----- Page: 1 / 61\ İleri: [Next page](https://www.capterra.web.tr/software/181775/zoho-assist?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/181775/zoho-assist) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data