Zoho Assist

I love Zoho Assist!

Yorumlar: Everything has been great. The product is good and the price rocks.

Artılar:

Ease of use and how easy it is for the client.

Eksileri:

I don't have really any cons. I feel like the product is awesome.

Zoho Assist - Great to use

Yorumlar: We've had a really good experience with Zoho Assist so far. It was easy to deploy, it's very easy to use, and requires no effort on the end user.

Artılar:

It's simplicity. We can use on demand support, which is super easy for an end user to use, or unattended access. We deployed this through Intune and now we can connect to all machines without needing the end user to be present. We also used the free trial to make sure we were happy with the product and the salesperson was always quick to respond to questions.

Eksileri:

That you need to be on an enterprise license to use the portal features.

Scam, they dont stop billing you.

Yorumlar: Ripoff, they keep billing, they make it impossible to cancel. I have been trying to cancel and they dont let you.

Artılar:

I used it one time and never used it again.

Eksileri:

I cancel the subscription. Total scam. They keep billing me. Do not sign up.

Zoho assist, a fantastic option for remote help!

Yorumlar: Positive. I’ve been using Zoho Assist for a while now, and it’s honestly been a huge help for our business! As an HVAC company with users spread out across different areas, I often need to troubleshoot and manage remote systems, and Zoho Assist has made that so much easier. The unattended access feature is a game-changer—it lets me handle issues and do maintenance even when the user isn't around, saving me a ton of time. The security features are rock solid, too. With encryption and multi-factor authentication, I know our data is safe. Plus, the fact that I can use it across different platforms is a huge bonus. One of the best parts is how simple it is to use. The real-time chat and screen-sharing features make working with clients super smooth, especially when I use a an app like FaceTime or Team to compliment the experience. Overall, Zoho Assist has really helped us step up our game, making our work more efficient. If you’re looking for a reliable, secure remote access tool, I’d definitely recommend giving it a try!

Artılar:

Easy to use for both myself and my users.

Eksileri:

At times the admin features goes awry, and we have to wait for the system to reset.

Dikkate Alınan Alternatifler: TeamViewer Remote

Zoho Assist Ürününe Geçme Nedenleri: IT was very expensive, and we did not like the feature set as much. Google Workspace was becoming unreliable.

Great Remote Support Assistant

Yorumlar: In general is a great software, no need to install in computer, access anywhere you are, clomplete tools.

Artılar:

- Easy to use - Easy implementation - Complete Remote Support tools - Easy for clients to understand how access to the support

Eksileri:

- Mac users have to improve skills to give access - Time of contact short

Zoho Assist is for you

Yorumlar: Great love it easy to use use I said, try for your self!

Artılar:

It is very easy to use and the price is great, I have 25 unintended computers for $100 a year. Price beats all the other remote support companies!

Eksileri:

Works great been using it for years without any problems

Zoho Assist - definitely worth the price

Yorumlar: I have not had any issues with Zoho Assist and it has saved me considerable time in supporting multiple remote server sites.

Artılar:

I like that I can have as required supporr session or have clie t installed to access servers at any time without user interaction.

Eksileri:

Getting the unattended installer to a client if I am not onsite, is bit of a pain as the user at the site can not get the installer directly.

Dikkate Alınan Alternatifler: TeamViewer Remote

Zoho Assist Tercih Etme Nedenleri: LogMeIn pricing changed and product was not as reliable and harder to administer.

Zoho Assist Ürününe Geçme Nedenleri: Performance, administrative overhead and fit and finish of produvt.

Good software to offer remote support for companies

Yorumlar: Software helps a lot in the support I offer to my customers, making my service provision even more professional.

Artılar:

It has several business features for remote support, and accepts a monthly payment format and not just an annual one, which is very advantageous for those who do not have long contracts.

Eksileri:

bussiness features and monthly payment format.

Dikkate Alınan Alternatifler: TeamViewer Remote ve AnyDesk

Zoho Assist Tercih Etme Nedenleri: Monthly payment method that facilitates in case of shorter contracts

Geçiş Yapılan: TeamViewer Remote ve AnyDesk

Zoho Assist Ürününe Geçme Nedenleri: Monthly Payment Method and bussiness features

Remote access

Yorumlar: I’ve used this for several years accessing my Quickbooks from my desktop at my Corp office

Artılar:

Great flexibility to access my main computer from remote

Eksileri:

I didn’t really see any downside to this app other than sometimes my screen was smaller and needed closeups to see reports.

Great Product!!

Yorumlar: Assist has been great. It's easy to use, has all the additional features I want in a quick assist platform, and is very easy to install and manage,

Artılar:

Very easy to install and use. Super simple interface so you are never looking for what you need.

Eksileri:

I have no real issues with Assist. It has done everything that we need it to.

My 20 years experience of remote acces software.

Yorumlar: I have been using Splashtop, Teamviewer, Logmein and VNC. For the pass 20 years as tools for remote access to my customers' computers. It's been a few months with Zoho Assist and the switch seem to be my next solution.

Artılar:

#1 The wide range of devices compatibility. (Linux & Android) are not always there on other solution out there. #2 The quality of the connection and option for me to control them. #3 The ease of the installation for my costumers, #4 Support from Zoho in ANY of their app is better than any I have seen.(Call, email & Chat).

Eksileri:

#1Compare to other, the main page is not very intuitive. Lots of poking around before finding where everything is.#2 Lots of unused option remain there even if I don't have access to them. #3 Some menu seems redundant and could easily be merged into one.#4 The Zoho apps have ONE information in common in all of them "CONTACT INFORMATION" and yet in all of Zoho app there is no standard among them, regarding contact information. There is not even a Contact app to manage that common information about all Zoho tools.

Dikkate Alınan Alternatifler: RemotePC, TeamViewer Remote ve AnyDesk

Zoho Assist Tercih Etme Nedenleri: Compatibility issue with Linux, more devices on Assist then Splashtop

Zoho Assist Ürününe Geçme Nedenleri: Price, compatibility, ease of use, stability of the connection.

Just simple easy to use support software

Yorumlar: Using Zoho Assist has been a transformative experience for our IT support operations. managing and troubleshooting IT issues remotely is crucial for our business continuity. Zoho Assist has consistently delivered in this regard.

Artılar:

I have been using Zoho Assist for several months now, and I can confidently say it has significantly streamlined our remote support operations. As a CTO for a large retail client base, managing IT issues across multiple locations can be quite challenging. Zoho Assist has been a game-changer in this regard.

Eksileri:

While Zoho Assist is highly efficient and user-friendly, the only drawback we've encountered is the occasional latency during remote sessions. Although rare, these instances can slightly hinder the speed of troubleshooting. However, this minor issue doesn't overshadow the overall reliability and effectiveness of the platform

Dikkate Alınan Alternatifler: AnyDesk

Zoho Assist Tercih Etme Nedenleri: Predominantly based on price and feature requirements of which Zoho provided more for lower total cost of ownership

Geçiş Yapılan: TeamViewer Remote

Zoho Assist Ürününe Geçme Nedenleri: Ease of use, functionality and price

Zoho Assist excellent alternative to more expensive options

Yorumlar: Excellent experience all around I have also been using their mail service with a custom domain and been happy with that as well.

Artılar:

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Eksileri:

Have not been able to make it work on Mac Desktop

A Fabulous Remote Access & Support Solution

Yorumlar: The software and the ease with which I can use it to provide multiple services to my clients means I have had a very positive experience using Zoho Assist and recently renewed my annual subscription as a result.

Artılar:

Ease of setup, ease of implementation, ease of use, quick and smooth connections, boosts client confidence, allows multiple clients to be serviced remotely thus saving on travel.

Eksileri:

Thus far (just over 1 year in) I have not experienced a single downside to Zoho Assist.

Value for money

Yorumlar: Before trying out Zoho Assist, i was using another product until one fine day some critical problem on their server knocked it out for a few hours.
i have used Zoho Assist for a few days now and it feels almost like it is not there. This is really difficult to achieve for most of the in-your-face software packages available in the market. Once you connect to a remote client, it is as if you are working on your own computer. This is the perfect remote assistance software.

Artılar:

* browser-based entirely. you don't have to install another software to provide assistance. * Super smooth connectivity * easy on pockets * translates keys-strokes between platforms (i use it from my linux to connect to a remote Mac, and i don't have to bother about translating my, for example, CTRL + S to CMD + S to save my files. * does not bother with constant ads or purchase requests

Eksileri:

Cons are a little difficult to find. If i have to be really picky, i would probably say it is the default graphics quality of the remote client that is streamed. But then, remote desktop/assistance is not supposed to be used for multimedia entertainment. And again, it is configurable in the settings, so it is not a bother.

Zoho Review after 30days of use.

Artılar:

Zoho remote assist is very fast to connet even the remote computer is running with slow bandwith. In addition, the file transfer feature of Zoho is reliable with no transfer failures between computers. The oline and downtime feature under the admin center is highly required by any IT support person.

Eksileri:

1_Some computers when using the volume agent deployment tool of Zoho assist fail to connect even after being added to the list of computers. 2_Another challenge, some computers ask for further admin approval from remote computer even the agent tool has been deployed. 3)The zoho assist app launches very slowly.

Dikkate Alınan Alternatifler: AnyDesk

Zoho Assist Tercih Etme Nedenleri: Agent deployment by Zoho is much easy compared to the other products. In addition, Zoho prices are way better.

Geçiş Yapılan: TeamViewer Remote

Zoho Assist Ürününe Geçme Nedenleri: Zoho gives interface is able to provide an audit log of connections which the alternative doesn't give.

Excellent Remote Support Software

Artılar:

It's very easy to get started, quick to deploy on both Windows and Mac.

Eksileri:

Sometimes the web version can be buggy and you have to rejoin sessions.

Hands down easiest remote assist in unattended mode. On-demand is great for tech savvy customers too!

Yorumlar: Have been using the product for 8 years without incident. I have agents that have been installed and active for years now and it's a very small file and low system performance impact.

Artılar:

It just works. It's super easy to use and easy to install and get active. I use both the unattended and the on-demand with great success.

Eksileri:

I don't really have any cons, but if there were one, it's that the company doesn't push to always be immediately verified with Windows Defender, so sometimes the assist app gets flagged and auto-deleted, so then I have to explain to customers how to select the "keep anyway" thing.

Dikkate Alınan Alternatifler: TeamViewer Remote

Zoho Assist Ürününe Geçme Nedenleri: Price and ease of use were so much better with Zoho.

Easy to use

Artılar:

Easy to use, and easy to connect

Eksileri:

nothing

Dikkate Alınan Alternatifler: TeamViewer Remote

Zoho Assist Ürününe Geçme Nedenleri: Cheaper

Zoho Assist - Affordable High quality Product

Yorumlar: Very positive. Software works as advertised

Artılar:

Has a great set of features. Setup for unattended access is simple. Option to use desktop or website interface.

Eksileri:

Some features require a full connection. EG chat and file transfer. To use these features you need to open a full connection.

Best valued remote support product

Yorumlar: At first, I was using the email invite method and that did not work for my clients. Email delays and the invite being detected as junk or spam made the process not acceptable. When I switched to have the client visit the custom join URL to enter the session ID made the process much smoother and quicker. The session is smooth with little to no hesitation and colors and image quality is acceptable for remote support. This product is very good, and the price makes it even better. I highly recommend this product.

Artılar:

The value of this products is very good. Using the specific join URL is the easiest way to connect. Performance is good and image quality is good.

Eksileri:

When using Assist for a tablet or smart phone is difficult with all the approvals needed before able to connect. It would be nice if there is a minimum permission approval and later the ability to elevate permissions if needed. I think most connection require a minimum of permissions.

Hands Down the Best!

Yorumlar: Zoho Assist helps us maintain our current monthly support clients as well as respond to new support calls because of its easy email/link to remote sessions.

Artılar:

The ability to use it from a Desktop App to a mobile device was a very important feature. It is very easy to use and very reliable.

Eksileri:

Not much. It would only be a nuisance if you had to manage more than 50-75 computers since everything is listed on one screen. It would be nice to group computers into folders or sections to manage multiple companies. But if you are if you are running under 75 computers unattended, the search feature makes finding your computer very easy.

Dikkate Alınan Alternatifler: TeamViewer Remote

Zoho Assist Tercih Etme Nedenleri: Logmein kept raising its prices each year without offering any additional value. When we compared what Zoho offered for a fraction of the cost, the decision to switch was a no-brainer

Zoho Assist Ürününe Geçme Nedenleri: Zoho was just so easy to use and deploy. A critical feature was the ability to deploy to a new client over the phone or in an email without lots of instruction. Newer Mac users need a little guidance to get through the permission, but once that is done, it is done for good. Connecting to Windows devices could not be simpler.

A Brilliantastic and Magnarvelous Remote Support and Remote Desktop Tool.

Yorumlar: My experience with Zoho Assist has been amazing and remarkable because it enables me to connect to remote devices quickly.

Artılar:

It enables ease of screen sharing.It is simple, fast and secure to access and control remote computers and other devices with Zoho Assist.It offers exceptional remote IT support.It is simple to share files using Zoho Assist.

Eksileri:

I find it challenging to connect to remote computers when having unstable internet connectivity.

Zoho Assist

Yorumlar: I've been using the unattended mode for a couple of years and before that the free session version. Overall it is simple to use and has a nice set of tools.

Artılar:

Stable, easy to deploy. nice set of remote tools (cmd, powershell, file transfer, services, local users, etc.) in addition to an awesome remote control interface all from a web based interface. There is also a software install if you don't want to use a web interface. It's basically the same, so I'm not sure why you wouldn't just use the web interface.

Eksileri:

The web interface where it lists the devices needs some simple things added. Such as sortable columns. Currently you can only sort on the device name column. It would also be nice to be able add additional columns such as os build, model, serial number etc.

Experience a five star experience with the most outstanding Remote Assist software, try it.

Yorumlar: Quick of deployment,it's simplicity is on another level.With Zoho Assist is very easy to reconnect sessions incase they are disconnected. We've had an unforgettable experience, keep up the good work.

Artılar:

A simple and straight forward software which is good and has phenomenal features .Its quite affordable.Its ability to be used on computers and phones is an added advantage to us.Has free trial session which makes it compatible for small business and beginners.It is simple to understand.

Eksileri:

No major challenges so far so good.I appreciate it's existence.