--- description: HelpDesk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Yardım Masası Yazılımı](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.web.tr/software/185973/helpdesk Page: 1 / 8\ İleri: [Next page](https://www.capterra.web.tr/software/185973/helpdesk?page=2) > HelpDesk, ekiplerin çalışmasını basitleştirmek için tasarlanmış çevrimiçi bir bilet sistemidir. Üst düzey bir müşteri desteği sağlar. Üstelik kullanımı oldukça kolaydır. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler HelpDesk Kullanıyor? HelpDesk, büyüklüklerine veya sektörlerine bakılmaksızın yeni kurulan şirketlerden küresel işletmelere kadar her şirket için uygundur. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.6/5** | 180 İncelemeler | | Kullanım Kolaylığı | 4.7/5 | Based on overall reviews | | Müşteri Desteği | 4.5/5 | Based on overall reviews | | Paranızın Karşılığı | 4.4/5 | Based on overall reviews | | Özellikler | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Text - **Location**: Boston, ABD - **Founded**: 2002 ## Commercial Context - **Başlangıç Fiyatı**: $29,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: İngilizce - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more ## Özellikler - Alerts/Escalation - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Atama Yönetimi - Bilgi Bankası Yönetimi - CRM - CSAT Müşteri Memnuniyeti Anketi Yapısı - Duygu Analizi - E-posta Yönetimi - Etkileşim İzleme - Etkinlik Panosu - Eğilim Analizi - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Görev Yönetimi - Görsel Analizler - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Katılım İzleme - Kişiselleştirme - Konuşma Zekası - Kuyruk Yönetimi - Makrolar/Şablonlu Yanıtlar - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Müşteri Segmentasyonu - Müşteri Veri Tabanı - NPS Anketi Yapısı - Otomatik Yönlendirme - Pano - Raporlama ve İstatistikler - Raporlama/Analiz - Self Servis Portal - Sorun Denetimi - Sorun İzleme - Süreç/İş Akışı Otomasyonu - Task Automation - Third-Party Integrations - Veri Güvenliği - Çağrı Merkezi Yönetimi - Çok Kanallı İletişim - Öncelik Belirleme - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İçerik Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları - Şablon Yönetimi - Şikayet İzleme ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) ## İlgili Kategoriler - [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software) - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Şikayet Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30674/complaint-management/software) - [Arıza Takip Programı](https://www.capterra.web.tr/directory/30675/issue-tracking/software) - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) ## Alternatifler 1. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1783 reviews) 3. [LiveChat](https://www.capterra.web.tr/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3434 reviews) 5. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## İncelemeler ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 Ağustos 2024* | Tüketici Ürünleri | Recommendation rating: 7.0/10 > > **Artılar**: I do like the ease of functionality. It is pretty straight forward to use. > > **Eksileri**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 Eylül 2025* | Dini Kurumlar | Recommendation rating: 5.0/10 > > **Artılar**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Eksileri**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 Mart 2026* | Bilgisayar Oyunları | Recommendation rating: 10.0/10 > > **Artılar**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Eksileri**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 Haziran 2025* | Makine veya Endüstri Mühendisliği | Recommendation rating: 6.0/10 > > **Artılar**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Eksileri**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 Mart 2026* | Havacılık ve Uzay | Recommendation rating: 10.0/10 > > **Artılar**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Eksileri**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- Page: 1 / 8\ İleri: [Next page](https://www.capterra.web.tr/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data