---
description: Mint Service Desk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye
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title: Mint Service Desk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye
---

Breadcrumb: [Ev](/) > [Hizmet Masası Yazılımı](/directory/31027/service-desk/software) > [Mint Service Desk](/software/187044/mint-service-desk)

# Mint Service Desk

Canonical: https://www.capterra.web.tr/software/187044/mint-service-desk

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İleri: [Next page](https://www.capterra.web.tr/software/187044/mint-service-desk?page=2)

> Potansiyel müşterilerle sohbet etmenin kullanıcı dostu bir yolu olan, son derece esnek hizmet masası ve varlık yönetimi platformu. İşyerinde kurulabilir.
> 
> Verdict: Rated **4.8/5** by 23 users. Top-rated for **Tavsiye edilme olasılığı**.

-----

## Overview

### Kimler Mint Service Desk Kullanıyor?

Kendi altyapılarına (yani özel bulutlarına) kurulabilecek bir çözüm arayan şirketler için hazırlanmıştır.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Toplam** | **4.8/5** | 23 İncelemeler |
| Kullanım Kolaylığı | 4.9/5 | Based on overall reviews |
| Müşteri Desteği | 4.9/5 | Based on overall reviews |
| Paranızın Karşılığı | 4.9/5 | Based on overall reviews |
| Özellikler | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) |

## Satıcı hakkında

- **Şirket**: OPGK RZESZOW
- **Location**: Rzeszów, Polonya
- **Founded**: 2011

## Commercial Context

- **Başlangıç Fiyatı**: $5,00
- **Pricing model**:  (Ücretsiz Deneme)
- **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Linux (Masaüstü), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Almanca, Lehçe, Malayca, İngilizce, İspanyolca
- **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belize and 208 more

## Özellikler

- Alerts/Escalation
- Analiz
- Anketler ve Geribildirim
- Aracı Arayüzü
- Arama/Filtreleme
- Araştırma Yönetimi
- BT Varlık Yönetimi
- Barcode/Ticket Scanning
- Bilet Yönetimi
- Bilgi Bankası Yönetimi
- CMDB (Yapılandırma Yönetimi Veri Tabanı)
- Destek Bileti Yönetimi
- Değişiklik Yönetimi
- Durum İzleme
- Envanter Yönetimi
- Etkileşim İzleme
- Etkinlik Panosu
- Görev Yönetimi
- Hizmet Seviyesi Anlaşması (SLA) Yönetimi
- Kuyruk Yönetimi
- Makrolar/Şablonlu Yanıtlar
- Müşteri Desteği
- Müşteri Veri Tabanı
- Olay Raporlama
- Olay Yönetimi
- Otomatik Yönlendirme
- Raporlama ve İstatistikler
- Raporlama/Analiz
- Self Servis Portal
- Sorun Yönetimi
- Sözleşme/Lisans Yönetimi
- Third-Party Integrations
- Uyarılar/Bildirimler
- Varlık Kategorizasyonu
- Varlık İzleme
- Yapılandırma Yönetimi
- Çok Kanallı İletişim
- Öncelik Belirleme
- Özelleştirilebilir Markalama

## Integrations (5 total)

- Lansweeper
- Microsoft Azure
- Microsoft Exchange
- OAuth
- baramundi Management Suite

## Support Options

- E-posta/Yardım Masası
- SSS/Forum
- Bilgi Tabanı
- Telefon Desteği
- 7/24 (Canlı yardım)
- Sohbet

## Category

- [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software)

## İlgili Kategoriler

- [Hizmet Masası Yazılımı](https://www.capterra.web.tr/directory/31027/service-desk/software)
- [Yardım Masası Yazılımı](https://www.capterra.web.tr/directory/30008/help-desk/software)
- [BT Varlık Yönetimi Yazılımı](https://www.capterra.web.tr/directory/30077/it-asset-management/software)
- [Dijital Varlık Yönetim Araçları](https://www.capterra.web.tr/directory/30203/digital-asset-management/software)
- [BT Hizmet Yönetimi (ITSM) Yazılımı](https://www.capterra.web.tr/directory/30676/itsm/software)

## Alternatifler

1. [ManageEngine Endpoint Central](https://www.capterra.web.tr/software/170018/manageengine-desktop-central) — 4.6/5 (1657 reviews)
2. [Freshservice](https://www.capterra.web.tr/software/132997/freshservice) — 4.5/5 (720 reviews)
3. [SysAid](https://www.capterra.web.tr/software/107225/sysaid) — 4.5/5 (519 reviews)
4. [JIRA Service Management](https://www.capterra.web.tr/software/138769/jira-service-management) — 4.5/5 (770 reviews)
5. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3434 reviews)

## İncelemeler

### "Lot of Posibilities with out no cost surprises" — 5.0/5

> **Iván** | *29 Nisan 2026* | Bilgisayar Yazılımı | Recommendation rating: 8.0/10
> 
> **Artılar**: We migrated to Mint because the posibilities we can do with the SD. Not only for IT Tickets, we use it for purchasing, HR and Customer Service. So far we are not only using it, we are partnering with them.
> 
> **Eksileri**: They are constantly improving on features that make the user experience more easy. They have a focus On-Prem but "Cloud is coming"

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### "ITSM Software that doesn't kill your budget and time" — 5.0/5

> **Piotr** | *30 Eylül 2021* | Bilgisayar Yazılımı | Recommendation rating: 10.0/10
> 
> **Artılar**: - flexibility and ease to deploy in an organization
- available on-premise (what is very important in our organization)
- ITIL V4 certified
- scalable (ready for cloud architecture - it's dockerized)
> 
> **Eksileri**: - some UX improvements 
- calendar control should be changed
- lack of API documentation in free version (had to order Enteprise)

-----

### "Very good Asset Management tool" — 5.0/5

> **Doğrulanmış Yorumcu** | *9 Ekim 2020* | Mali Hizmetler | Recommendation rating: 7.0/10
> 
> **Artılar**: I like that it has its own ticketing system integrated with it.
> 
> **Eksileri**: I wish they improve and modernize the user interface.

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### "Budget friendly. Great features. Built for those who actually work on SD platforms." — 5.0/5

> **Tomasz** | *30 Temmuz 2025* | Temel Kamu Hizmetleri | Recommendation rating: 10.0/10
> 
> **Artılar**: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter.
> 
> **Eksileri**: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process.
> 
> We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed).

-----

### "Nice and affordable ITSM solution." — 5.0/5

> **Mauricio** | *8 Eylül 2025* | Sigorta | Recommendation rating: 10.0/10
> 
> **Artılar**: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly.
> 
> **Eksileri**: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good.
> 
> The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them.

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## Links

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