--- description: Custify, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Memnuniyeti Yazılımı](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.web.tr/software/190125/custify Page: 1 / 7\ İleri: [Next page](https://www.capterra.web.tr/software/190125/custify?page=2) > Custify, B2B SaaS işletmeleri için tasarlanmıştır ve bu şirketlerin kayıplarını azaltmalarını ve müşteri yaşam boyu değerini artırmalarını sağlar. > > Verdict: Rated **4.9/5** by 135 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Custify Kullanıyor? B2B SaaS şirketleri ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.9/5** | 135 İncelemeler | | Kullanım Kolaylığı | 4.8/5 | Based on overall reviews | | Müşteri Desteği | 5.0/5 | Based on overall reviews | | Paranızın Karşılığı | 4.9/5 | Based on overall reviews | | Özellikler | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Custify - **Location**: Bucurest, Romanya - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: İngilizce - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more ## Özellikler - Abone Hareketi Yönetimi - Anket/Yoklama Yönetimi - CSAT Müşteri Memnuniyeti Anketi Yapısı - Duygu Analizi - E-posta Yönetimi - Etkinlik Panosu - Etkinlik İzleme - Eğilim Analizi - Gelir Yönetimi - Geri Bildirim Yönetimi - Görev Yönetimi - Görsel Analizler - Hesap Uyarıları - Hesap Yönetimi - Katılım İzleme - Kullanım İzleme/Analizi - Müşteri Deneyimi Yönetimi - Müşteri Katılımı - Müşteri Segmentasyonu - Müşteri Verileri Yönetimi - Müşteri Yolculuğu Eşleme - Müşterilerin NPS'si (Net Promosyoncu Puanı) - NPS Anketi Yapısı - Performans Metrikleri - Raporlama/Analiz - Sağlık Skoru - Workflow Automation - Çok Kanallı İletişim - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İş Birliği Araçları - İşe Alım Süreci ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) ## İlgili Kategoriler - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) - [Müşteri Başarısı Yazılımı](https://www.capterra.web.tr/directory/30961/customer-success/software) - [Müşteri Elde Tutma Yazılımı](https://www.capterra.web.tr/directory/34255/customer-retention/software) ## Alternatifler 1. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Product Fruits](https://www.capterra.web.tr/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2214 reviews) 5. [Akita](https://www.capterra.web.tr/software/146056/akita) — 4.4/5 (8 reviews) ## İncelemeler ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10 Ağustos 2026* | Sağlık, Sağlıklı Yaşam ve Fitness | Recommendation rating: 9.0/10 > > **Artılar**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Eksileri**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28 Temmuz 2026* | Eczacılık | Recommendation rating: 10.0/10 > > **Artılar**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Eksileri**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 Haziran 2023* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 8.0/10 > > **Artılar**: NPS collection feature. Customer Support. > > **Eksileri**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7 Ağustos 2026* | Eczacılık | Recommendation rating: 10.0/10 > > **Artılar**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Eksileri**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Great tool to avoid problems in the day to day" — 5.0/5 > **Franco** | *10 Ağustos 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: It has helped us avoid problems with clients thanks to the data we could gather beforehand using Custify. > > **Eksileri**: Nothing really remarkable difficulty-wise. Perhaps the learning curve at first but it's really intuitive after a couple of uses. > > We were asked to use it and before we noticed it had really made a impact in how we tackled work and cases. ----- Page: 1 / 7\ İleri: [Next page](https://www.capterra.web.tr/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data