--- description: Custify, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Memnuniyeti Yazılımı](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.web.tr/software/190125/custify Page: 1 / 6\ İleri: [Next page](https://www.capterra.web.tr/software/190125/custify?page=2) > Custify, B2B SaaS işletmeleri için tasarlanmıştır ve bu şirketlerin kayıplarını azaltmalarını ve müşteri yaşam boyu değerini artırmalarını sağlar. > > Verdict: Rated **4.9/5** by 122 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Custify Kullanıyor? B2B SaaS şirketleri ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.9/5** | 122 İncelemeler | | Kullanım Kolaylığı | 4.8/5 | Based on overall reviews | | Müşteri Desteği | 5.0/5 | Based on overall reviews | | Paranızın Karşılığı | 4.9/5 | Based on overall reviews | | Özellikler | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Custify - **Location**: Bucurest, Romanya - **Founded**: 2017 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: İngilizce - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belarus and 209 more ## Özellikler - Abone Hareketi Yönetimi - Anket/Yoklama Yönetimi - CSAT Müşteri Memnuniyeti Anketi Yapısı - Duygu Analizi - E-posta Yönetimi - Etkinlik Panosu - Etkinlik İzleme - Eğilim Analizi - Gelir Yönetimi - Geri Bildirim Yönetimi - Görev Yönetimi - Görsel Analizler - Hesap Uyarıları - Hesap Yönetimi - Katılım İzleme - Kullanım İzleme/Analizi - Müşteri Deneyimi Yönetimi - Müşteri Katılımı - Müşteri Segmentasyonu - Müşteri Verileri Yönetimi - Müşteri Yolculuğu Eşleme - Müşterilerin NPS'si (Net Promosyoncu Puanı) - NPS Anketi Yapısı - Performans Metrikleri - Raporlama/Analiz - Sağlık Skoru - Süreç/İş Akışı Otomasyonu - Çok Kanallı İletişim - Özelleştirilebilir Formlar - Özelleştirilebilir Şablonlar - İş Birliği Araçları - İşe Alım Süreci ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) ## İlgili Kategoriler - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) - [Müşteri Başarısı Yazılımı](https://www.capterra.web.tr/directory/30961/customer-success/software) - [Müşteri Elde Tutma Yazılımı](https://www.capterra.web.tr/directory/34255/customer-retention/software) ## Alternatifler 1. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1783 reviews) 2. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Product Fruits](https://www.capterra.web.tr/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [Zoho Desk](https://www.capterra.web.tr/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 5. [Akita](https://www.capterra.web.tr/software/146056/akita) — 4.4/5 (8 reviews) ## İncelemeler ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 Şubat 2026* | Personel ve İşe Alım | Recommendation rating: 9.0/10 > > **Artılar**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Eksileri**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 Aralık 2024* | E-öğrenme | Recommendation rating: 7.0/10 > > **Artılar**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Eksileri**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 Haziran 2023* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 8.0/10 > > **Artılar**: NPS collection feature. Customer Support. > > **Eksileri**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 Kasım 2024* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: Lots of great features such as health scores and playbooks to save time > > **Eksileri**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- ### "Great tool to streamline CS processes and measure customer health" — 4.0/5 > **Elena** | *25 Temmuz 2024* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 8.0/10 > > **Artılar**: Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from \[sensitive content hidden\] and the team\! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements\! > > **Eksileri**: Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. > > Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have\! ----- Page: 1 / 6\ İleri: [Next page](https://www.capterra.web.tr/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data