--- description: Refiner, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Refiner Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Deneyimi Yazılımı](/directory/30671/customer-experience/software) > [Refiner](/software/192855/refiner) # Refiner Canonical: https://www.capterra.web.tr/software/192855/refiner Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/192855/refiner?page=2) > Refiner, hizmet olarak yazılım (Software as a Service, SaaS) şirketleri için oluşturulmuş bir müşteri ve kullanıcı anketi platformudur. > > Verdict: Rated **4.6/5** by 8 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Refiner Kullanıyor? Bu anket platformu, veri odaklı hizmet olarak yazılım (Software as a Service, SaaS) şirketlerinin ihtiyaçlarını karşılayacak şekilde sıfırdan tasarlanmıştır. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.6/5** | 8 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 5.0/5 | Based on overall reviews | | Paranızın Karşılığı | 4.8/5 | Based on overall reviews | | Özellikler | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Refiner - **Location**: Paris, Fransa - **Founded**: 2019 ## Commercial Context - **Başlangıç Fiyatı**: $99,00 - **Pricing model**: (Free version available) (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı - **Supported Languages**: Almanca, Fransızca, Portekizce, İngilizce, İspanyolca, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Andorra, Arjantin, Avustralya, Avusturya, Belçika, Birleşik Krallık, Bosna-Hersek, Brezilya, Bulgaristan, Cebelitarık, Danimarka, Faroe Adaları, Filipinler, Finlandiya, Fransa, Hollanda, Hırvatistan, Kanada and 28 more ## Özellikler - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Anonim Geri Bildirim - Atlama Mantığı - CES (Müşteri Eforu Skoru) Anketi Yapısı - CSAT Müşteri Memnuniyeti Anketi Yapısı - Eğilim Analizi - Geri Bildirim Yönetimi - Görsel Analizler - Katılım İzleme - Mobil Anket - Müşteri Deneyimi Yönetimi - Müşteri Segmentasyonu - NPS Anketi Yapısı - Olumsuz Geri Bildirim Yönetimi - Pano - Raporlama/Analiz - Segmentasyon - Soru Dalı Oluşturma - Soru Kitaplığı - Third-Party Integrations - URL Özelleştirme - Veri Görselleştirme - Veri İçe/Dışa Aktarma - Çok Kanallı Dağıtım - Özelleştirilebilir Formlar - Özelleştirilebilir Sorular - Özelleştirilebilir Şablonlar - Şikayet İzleme ## Integrations (23 total) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... and 8 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Sohbet ## Category - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) ## İlgili Kategoriler - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) - [Anket Oluşturma Programı](https://www.capterra.web.tr/directory/30092/survey/software) - [Müşteri Memnuniyeti Yazılımı](https://www.capterra.web.tr/directory/30541/customer-satisfaction/software) - [Net Tavsiye Skoru Programı](https://www.capterra.web.tr/directory/32075/nps/software) ## Alternatifler 1. [SurveyMonkey](https://www.capterra.web.tr/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 2. [Jotform](https://www.capterra.web.tr/software/158456/jotform-4-0) — 4.7/5 (2795 reviews) 3. [SurveySparrow](https://www.capterra.web.tr/software/168823/surveysparrow) — 4.4/5 (121 reviews) 4. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [SurveyLegend](https://www.capterra.web.tr/software/156752/surveylegend) — 4.6/5 (963 reviews) ## İncelemeler ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 Kasım 2025* | Program Geliştirme | Recommendation rating: 10.0/10 > > **Artılar**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Eksileri**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 Temmuz 2020* | Pazarlama ve Reklamcılık | Recommendation rating: 10.0/10 > > **Artılar**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Eksileri**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 Kasım 2022* | İnşaat Mühendisliği | Recommendation rating: 10.0/10 > > **Artılar**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Eksileri**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 Mart 2026* | Emlak | Recommendation rating: 5.0/10 > > **Artılar**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Eksileri**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7 Ağustos 2025* | İnşaat | Recommendation rating: 9.0/10 > > **Artılar**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Eksileri**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Page: 1 / 2\ İleri: [Next page](https://www.capterra.web.tr/software/192855/refiner?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/192855/refiner) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data