--- description: Squaretalk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Çağrı Merkezi Kalite Güvencesi Sistemi](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.web.tr/software/219046/squaretalk-matrix Page: 1 / 5\ İleri: [Next page](https://www.capterra.web.tr/software/219046/squaretalk-matrix?page=2) > Squaretalk’ın sunduğu Matrix rastgele telefon arayıcısı, giden aramaları otomatikleştirir ve temsilci konuşma süresini %400 oranına kadar artırır. > > Verdict: Rated **4.9/5** by 105 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Squaretalk Kullanıyor? Proaktif şekilde müşteri tutma yaklaşımına ve satış ekiplerine sahip BPO (iş süreçlerinde dış kaynak kullanımı) iletişim merkezleri ve büyük markalar, satıcılar, tele pazarlamacılar, pazar araştırmacıları, sigorta acenteleri, finans danışmanları ve daha fazlası için uygun seçimdir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.9/5** | 105 İncelemeler | | Kullanım Kolaylığı | 4.8/5 | Based on overall reviews | | Müşteri Desteği | 4.9/5 | Based on overall reviews | | Paranızın Karşılığı | 4.7/5 | Based on overall reviews | | Özellikler | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Başlangıç Fiyatı**: $25,00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü) - **Supported Languages**: Almanca, Arapça, Fransızca, İbranice, İngilizce, İspanyolca, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Andorra, Arnavutluk, Avustralya, Avusturya, Azerbaycan, Bahreyn, Bangladeş, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Bosna-Hersek, Brezilya, Bulgaristan, Butan, Cebelitarık, Cezayir, Danimarka and 79 more ## Özellikler - Aracı Arayüzü - Arama Aktarma - Arama Değerlendirme - Arama Günlüğü - Arama Komut Dosyası - Arama Raporlama - Arama Transkripsiyonu - Arama Yönlendirme - Arama İzleme - Arama İzleme - Automated Attendant - Doğal Dil İşleme - E-posta Yönetimi - Etkinlik Panosu - IVR - Kalite Yönetimi - Kampanya Yönetimi - Kampanya Zamanlama - Kaydetme - Kişiselleştirme - Konferans - Konuşma Zekası - Kuyruk Yönetimi - Liste Yönetimi - Otomatik Yanıtlar - Otomatik Yönlendirme - Otomatik Çevirici - PBX - Pano - Performans Yönetimi - Planlama - Planlı Mesajlaşma - Raporlama/Analiz - Sanal Uzantılar - Satış Aktivite Yönetimi - Satış Ekipleri/Kuruluşları İçin - Satış Kanalı Yönetimi - Sohbet/Mesajlaşma - Tahmini Çevirici - Third-Party Integrations - Toplu Mesajlaşma - VoIP - Yapay Zeka/Makine Öğrenmesi - Çağrı Merkezi Yönetimi - Çift Yönlü Mesajlaşma - Çok Kanallı İletişim - Çok Kullanıcılı İş Birliği - Çoklu Dil - İş Gücü Yönetimi - İş Süreci Otomasyonu ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - E-posta/Yardım Masası - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Çağrı Merkezi Kalite Güvencesi Sistemi](https://www.capterra.web.tr/directory/33415/contact-center-quality-assurance/software) ## İlgili Kategoriler - [Çağrı Merkezi Kalite Güvencesi Sistemi](https://www.capterra.web.tr/directory/33415/contact-center-quality-assurance/software) - [Yapay Zeka Tabanlı Satış Asistanı Yazılımı](https://www.capterra.web.tr/directory/34135/ai-sales-assistant/software) - [Sanal Asistan](https://www.capterra.web.tr/directory/33535/virtual-assistant/software) - [Tahmini Dialer Yazılımı](https://www.capterra.web.tr/directory/30597/predictive-dialer/software) - [Otomatik Arama Yazılımı](https://www.capterra.web.tr/directory/30999/auto-dialer/software) ## Alternatifler 1. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (997 reviews) 3. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4083 reviews) ## İncelemeler ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 Haziran 2026* | Bilgi Teknolojileri ve Hizmetleri | Recommendation rating: 10.0/10 > > **Artılar**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Eksileri**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 Ocak 2025* | Mali Hizmetler | Recommendation rating: 10.0/10 > > **Artılar**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Eksileri**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 Mayıs 2019* | Lojistik ve Tedarik Zinciri | Recommendation rating: 0.0/10 > > **Artılar**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Eksileri**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 Haziran 2026* | Telekomünikasyon | Recommendation rating: 10.0/10 > > **Artılar**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Eksileri**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 Aralık 2025* | Bilgisayar ve Ağ Güvenliği | Recommendation rating: 9.0/10 > > **Artılar**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Eksileri**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Page: 1 / 5\ İleri: [Next page](https://www.capterra.web.tr/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data