--- description: Squaretalk, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Çağrı Merkezi Kalite Güvencesi Sistemi](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.web.tr/software/219046/squaretalk-matrix Page: 1 / 5\ İleri: [Next page](https://www.capterra.web.tr/software/219046/squaretalk-matrix?page=2) > Squaretalk’ın sunduğu Matrix rastgele telefon arayıcısı, giden aramaları otomatikleştirir ve temsilci konuşma süresini %400 oranına kadar artırır. > > Verdict: Rated **4.9/5** by 102 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler Squaretalk Kullanıyor? Proaktif şekilde müşteri tutma yaklaşımına ve satış ekiplerine sahip BPO (iş süreçlerinde dış kaynak kullanımı) iletişim merkezleri ve büyük markalar, satıcılar, tele pazarlamacılar, pazar araştırmacıları, sigorta acenteleri, finans danışmanları ve daha fazlası için uygun seçimdir. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.9/5** | 102 İncelemeler | | Kullanım Kolaylığı | 4.9/5 | Based on overall reviews | | Müşteri Desteği | 4.9/5 | Based on overall reviews | | Paranızın Karşılığı | 4.7/5 | Based on overall reviews | | Özellikler | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Başlangıç Fiyatı**: $25,00 - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü) - **Supported Languages**: Almanca, Arapça, Fransızca, İbranice, İngilizce, İspanyolca, İtalyanca - **Available Countries**: Almanya, Amerika Birleşik Devletleri, Andorra, Arnavutluk, Avustralya, Avusturya, Azerbaycan, Bahreyn, Bangladeş, Belarus, Belçika, Birleşik Arap Emirlikleri, Birleşik Krallık, Bosna-Hersek, Brezilya, Bulgaristan, Butan, Cebelitarık, Cezayir, Danimarka and 79 more ## Özellikler - Aktarımlar/Yönlendirme - Aracı Arayüzü - Arama Aktarma - Arama Günlüğü - Arama Komut Dosyası - Arama Listesi Yönetimi - Arama Raporlama - Arama Transkripsiyonu - Arama Yönlendirme - Arama İzleme - Arayan Kimliği - Automated Attendant - Doğal Dil İşleme - Etkinlik Panosu - IVR - KPI (Temel Performans Göstergeleri - TPG) İzleme - Kalite Yönetimi - Kampanya Planlama - Kampanya Yönetimi - Kampanya Zamanlama - Kişiselleştirme - Konferans - Konuşma Zekası - Liste Yönetimi - Otomatik Yanıtlar - Otomatik Yönlendirme - Otomatik Çağrı Dağıtımı - Otomatik Çevirici - PBX - Performans Yönetimi - Planlama - Planlı Mesajlaşma - Power Dialer (Otomatik Çevirici) - Raporlama/Analiz - SIP (Oturum Başlatma Protokolü) Trunking (Bağlantısı) - Satış Aktivite Yönetimi - Satış Ekipleri/Kuruluşları İçin - Satış Kanalı Yönetimi - Sohbet/Mesajlaşma - Tahmini Çevirici - Toplu Mesajlaşma - Veri Girişi - VoIP - Yapay Zeka/Makine Öğrenmesi - Çağrı Merkezi Yönetimi - Çift Yönlü Mesajlaşma - Çok Kanallı İletişim - Çok Kullanıcılı İş Birliği - Özelleştirilebilir Raporlar - İş Süreci Otomasyonu ... and 22 more features ## Integrations (16 total) - Bitrix24 - Dropbox Business - Dynamics 365 - Freshdesk - Google Drive - Highrise - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - SugarCRM - Vtiger CRM - WhatsApp - WordPress - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - E-posta/Yardım Masası - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Çağrı Merkezi Kalite Güvencesi Sistemi](https://www.capterra.web.tr/directory/33415/contact-center-quality-assurance/software) ## İlgili Kategoriler - [Çağrı Merkezi Kalite Güvencesi Sistemi](https://www.capterra.web.tr/directory/33415/contact-center-quality-assurance/software) - [Yapay Zeka Tabanlı Satış Asistanı Yazılımı](https://www.capterra.web.tr/directory/34135/ai-sales-assistant/software) - [Sanal Asistan](https://www.capterra.web.tr/directory/33535/virtual-assistant/software) - [Tahmini Dialer Yazılımı](https://www.capterra.web.tr/directory/30597/predictive-dialer/software) - [Otomatik Arama Yazılımı](https://www.capterra.web.tr/directory/30999/auto-dialer/software) ## Alternatifler 1. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (990 reviews) 2. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) ## İncelemeler ### "Squaretalk Optimized Our Problem-solving Process" — 5.0/5 > **Bharat** | *19 Aralık 2024* | Pazar Araştırması | Recommendation rating: 9.0/10 > > **Artılar**: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. > > **Eksileri**: I’ve never had any serious issues. Their support is good. > > I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 Ocak 2025* | Mali Hizmetler | Recommendation rating: 10.0/10 > > **Artılar**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Eksileri**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Forecasting and staffing made easier" Job Title: Contact Center Director" — 5.0/5 > **Doğrulanmış Yorumcu** | *22 Nisan 2026* | Bilişim Hizmetleri | Recommendation rating: 9.0/10 > > **Artılar**: The performance and call volume data provided by Squaretalk has significantly improved the way we plan staffing. We can now anticipate busy periods and schedule agents in advance, instead of constantly reacting to unexpected spikes in demand. > > **Eksileri**: I’d like to see more advanced workforce management features built directly into the platform, especially around forecasting and scheduling > > We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience. With better visibility into call volume trends, our scheduling is now much more accurate, and our service levels are more consistent across the board. ----- ### "Horrible, not working, and not even refunding or replying to refund requests" — 1.0/5 > **Alexander** | *14 Mayıs 2019* | Lojistik ve Tedarik Zinciri | Recommendation rating: 0.0/10 > > **Artılar**: The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy. > > **Eksileri**: It never worked. The guys couldn't like this \[SENSITIVE CONTENT\] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows. ----- ### "Thumbs up to squaretalk" — 4.0/5 > **Kevin** | *26 Şubat 2026* | Mali Hizmetler | Recommendation rating: 8.0/10 > > **Artılar**: Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance > > **Eksileri**: The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. > > Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly ----- Page: 1 / 5\ İleri: [Next page](https://www.capterra.web.tr/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data