ReServe Interactive

ReServe Interactive

4.5 / 5 37 reviews

Who Uses This Software?

Target hospitality professionals of all sizes. Initial data customization and an online training session is included in the starting price!

Average Ratings

37 reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Pricing Details
    Site based
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • ReServe Interactive
  • Founded 1996

About This Software

Web-based Catering and Event Management Software for catering and banquet management. Accessible on a tablet or PC, ReServe Interactive's fully integrated, web-based catering and event management software offers click and drag calendar and event book functionality, e-signature and online payment processing integration, custom fields and screen layouts, customizable document templates, lead management with online inquiry processing, global search functionality and enhanced reporting features.

  • Attendance Tracking
  • Attendee Management
  • Badge Management
  • Banquet Management
  • Barrel Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Catering Management
  • Cellar Management
  • Check-in Manager
  • Client / Customer Management
  • Conferences / Seminars
  • Contract Management
  • Conventions
  • Costing
  • Customer Database
  • Customer Management
  • Email Marketing
  • Employee Management
  • Event Management
  • Exhibit / Vendor Management
  • Facility Management
  • Food & Beverage Management
  • Food Costing
  • Guest List Management
  • Inventory Management
  • Kitchen / Menu Management
  • Kitchen Management
  • Lead Retrieval
  • Marketing Management
  • Meetings
  • Member Portal
  • Membership Management
  • Menu Management
  • Multi-Facility
  • Order Management
  • Payment Processing
  • Payroll Management
  • Point of Sale (POS)
  • Production Tracking
  • Quote Management
  • Recipe Management
  • Registration Management
  • Reservations Management
  • Resource Booking
  • Room Block Management
  • Sales Management
  • Sales Tracking
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Staff Management
  • Surveys & Feedback
  • Table Management
  • Ticketing
  • Trade Shows
  • Travel Management
  • Vineyard Management
  • Volunteer Management
  • Wait List Management
  • Waitstaff Management
  • Weddings / Parties
  • Wine Club Management

ReServe Interactive Latest Reviews

Automatically translated. Show original review

Woodbine Entertainment Group Reserve Interactive

5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn¿t have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software¿s power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie¿s team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Pros: - Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Cons: - Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both ¿Event Documents¿ & Master Event Documents¿
- Unable to print View Lists

Automatically translated. Show original review

Great Software!

4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Pros: Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Cons: I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.