4.5 / 5 185 reviews

Who Uses This Software?

Chiropractic, Multi-Disciplinary, Physical Therapy.

Average Ratings

185 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • 4.5 / 5
  • 4.5 / 5
    Value for Money

Product Details

  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • MPN Software Systems
  • Founded 1985

About This Software

ECLIPSE Practice Management Software has been in daily use at thousands of locations throughout the United States for over 20 years. ECLIPSE includes billing, scheduling, EHR (electronic health record), daily notes, an extensive alerts system, certified HIPAA compliant electronic claims & remittance, security features that include patient data access tracking to help you run a HIPAA compliant facility, and myriad reports fine-tuned by two decades of client feedback.

  • Activity Monitoring
  • Admissions Management
  • Appointment Management
  • Appointment Reminders
  • Assessments
  • Bed Management
  • Billing & Invoicing
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Discharge Management
  • Drag & Drop
  • E-Prescribing
  • EHR Certified
  • EMR / EHR
  • Exercise Management
  • Facility Scheduling
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Insurance Management
  • Inventory Management
  • Multi-Location
  • Multi-Office
  • Multi-Physician
  • No-Show Tracking
  • On Call Scheduling
  • Outcome Assessments
  • Patient Account Management
  • Patient Billing
  • Patient Eligibility Checks
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Patient Payment History
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Practice Management
  • Progress Notes
  • Real Time Reporting
  • Recurring Appointments
  • Remittance Advice
  • SOAP Notes
  • Self Service Portal
  • Staff Scheduling
  • Statements & Collections
  • Treatment Plans
  • Waiting Time Tracking

ECLIPSE Latest Reviews

Automatically translated. Show original review

The Help Desk Techs make the software seem less intimidating

3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Pros: Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

Cons: This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

Automatically translated. Show original review

Good features but unstable and unpredictable

3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I began using Eclipse in Oct 2013. To summarize the details to follow: when the system works, it is ok. However we have had consistent problems and the instability, errors and discrepancies within the system have been endless. CONS: Consistently unstable and quirky repetitive problems. We have worked exhaustively with support on these issues. Some reps are incredibly knowledgeable, others not as much. Friendliness and response time to concerns has been highly variable as well and many issues remain unresolved. I think it is best to use examples to highlight our problems. Here are the top 5 most consistent errors (this is not exhaustive): Multiple people in file.
We frequently have need for multiple staff in a patient file at once (ie clinician finishing EHR and front desk in ledger for check out). A message is generated when multiple users are in a file and the file is “read-only” for anyone except the first person to access. When the primary user completes their task then closes the file, another message notifies the file is released. Not a problem, knew that going in. However about 50% of the time when the secondary person tries to save data (after the file release with no changes made during the read-only period) an error is generated and that workstation crashes. It takes approximately 90 seconds to get out then back into the system. We had to create a protocol to work around this, creating significant office inefficiency.
Save errors
Any changes made to the system (demographics, EHR, notes, alerts, etc) require manually saving. As noted above, save errors occur often with multiple users in an account. However, we have had extensive errors when saving that we have not been able to identify triggers. Some days it will happen 10 or 12 times, others not at all. When the save error occurs all data recently changed is lost. I can’t tell you how many notes myself and my staff have had to rebuild. Out of habit we all hit save after almost every click. Makes notes much more tedious than they would otherwise be.
User errors
Theoretically our license allows up to 7 users at one time. We have 5 people in office, so clearly within that license. However our providers bounce treatment rooms throughout the day. Starting approx 6 months ago (after an update), we routinely get a “max user error” telling us we have too many users in the system (It has reported as many as 22 users). Support has been unable to offer any solutions, and claims it has nothing to do with the update.
This happens during heavy patient volume (we are a low volume practice, on average seeing 70 pt/week), but also light volume. When it occurs it crashes the entire program and will not allow logging in for approximately 5-10 minutes when the “users reset.” So we have 2 choices: wait- unable to access patient data (approx 5-10 min delay), or manually delete the current user file (approx 3-5 minute delay). You can see the inefficiency when this happens 5+ times/day.
Inconsistent Reports
Although the reports are extensive, their reliability is not consistent. One example: referrals. We collect new patient referral information and (used to) pull a report quarterly to see where our referrals are coming from. When we filter the report for the time range, the end report still includes referrals from all time.
I have also found multiple discrepancies in several financial reports, assigned provider/treating provider reports (for bonus structures), and more.
We have worked with support/Laura on this with no resolution. We finally went to tracking manually because we couldn’t devote ongoing energy without solutions.
Can’t view file types, deleted printers, scanners, etc
Periodically we have been unable to view certain file types on different workstations. For example, we use a template for tracking physical therapy/rehab. We have done exhaustive analysis for triggers such as changes to a work-station, system settings, updates, anti-virus scans, etc…..and the reason remains unknown. We have learned to correct the situation, although it took approximately 2 years for us to figure it out on our own; tech support finally helped, but it took about 6 different tickets before resolution. This has also happened multiple times with visibility of office printers, scanners, etc from various work stations.
Throughout this journey we have tried to work with tech support who rarely takes ownership of problems. We have been told our network is unstable so we have upgraded/replaced every piece of hardware (server, gigabit switch, routers, modems, several computers, and more); we re-wired our office with CAT5 wiring in case the problem was in wiring. We have worked with 3 separate IT companies to professionally troubleshoot the problems, all of which have ensured me it cannot be external to the program. The cost of the system has quite literally tripled from the original purchase price.
After 3.5 years of “making it work,” I am currently evaluating other systems and planning to move on. I would not recommend this system.

Pros: The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow.