--- description: LiveChat, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Müşteri Hizmetleri Yazılımı](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.web.tr/software/62194/livechat Page: 1 / 70\ İleri: [Next page](https://www.capterra.web.tr/software/62194/livechat?page=2) > 30.000 işletme tarafından kullanılan üst düzey canlı sohbet ve yardım masası yazılımı. LiveChat’i deneyin ve ekibinizi müşteri hizmetlerinde yıldızlaştırın. > > Verdict: Rated **4.6/5** by 1723 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler LiveChat Kullanıyor? LiveChat, dünyanın dört bir yanında her sektörden şirket tarafından kullanılmaktadır. Startup’lar, küçük, orta ölçekli ve kurumsal işletmeler günlük müşteri hizmetleri görevlerinde LiveChat’e güveniyor. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.6/5** | 1723 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 4.6/5 | Based on overall reviews | | Paranızın Karşılığı | 4.5/5 | Based on overall reviews | | Özellikler | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: Text - **Location**: Boston, ABD - **Founded**: 2002 ## Commercial Context - **Başlangıç Fiyatı**: $25,00 - **Pricing model**: (Ücretsiz Deneme) - **Target Audience**: Serbest Meslek, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü), Android (Mobil), iPhone (Mobil), iPad (Mobil) - **Supported Languages**: Almanca, Arapça, Danca, Endonezce, Felemenkçe, Fince, Fransızca, Geleneksel Çince, Japonca, Korece, Lehçe, Macarca, Norveççe, Portekizce, Rusça, Tayca, Türkçe, Ukraynaca, Çekçe, Çince, İbranice, İngilizce, İrlandaca, İspanyolca, İsveççe, İtalyanca - **Available Countries**: ABD Virjin Adaları, Afganistan, Almanya, Amerika Birleşik Devletleri, Amerikan Samoası, Andorra, Angola, Anguilla, Antigua ve Barbuda, Arjantin, Arnavutluk, Aruba, Avustralya, Avusturya, Azerbaycan, Bahamalar, Bahreyn, Bangladeş, Barbados, Belize and 203 more ## Özellikler - Aktarımlar/Yönlendirme - Anket/Yoklama Yönetimi - Anketler ve Geribildirim - Bilgi Bankası Yönetimi - CRM - Canlı Sohbet - Deşifre Metin/Sohbet Geçmişi - Etkinlik Panosu - Etkinlik İzleme - Gelen Kutusu Yönetimi - Geri Bildirim Yönetimi - Gerçek Zamanlı Tüketiciyle Yüz Yüze Sohbet - Görev Yönetimi - Görsel Analizler - Hizmet Seviyesi Anlaşması (SLA) Yönetimi - Katılım İzleme - Kişi Yönetimi - Konuşma Zekası - Kullanım İzleme/Analizi - Kuyruk Yönetimi - Metin Analizi - Mobil Erişim - Müşteri Deneyimi Yönetimi - Müşteri Geçmişi - Müşteri Katılımı - Müşteri Portalı - Müşteri Veri Tabanı - NPS Anketi Yapısı - Olumsuz Geri Bildirim Yönetimi - Proaktif Sohbet - Sağlık Skoru - Self Servis Portal - Sohbet Robotu - Sohbet/Mesajlaşma - Task Automation - Uyarılar/Bildirimler - Veri Görselleştirme - Veri Güvenliği - Çağrı Merkezi Yönetimi - Çevrimdışı Form - Çok Kanallı Veri Toplama - Çok Kanallı İletişim - Çoklu Dil - Öncelik Belirleme - Özelleştirilebilir Markalama - Özelleştirilebilir Şablonlar - İletişim Yönetimi - İş Akışı Yönetimi - İş Birliği Araçları - İşe Alım Süreci ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - E-posta/Yardım Masası - SSS/Forum - Bilgi Tabanı - Telefon Desteği - 7/24 (Canlı yardım) - Sohbet ## Category - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) ## İlgili Kategoriler - [Müşteri Hizmetleri Yazılımı](https://www.capterra.web.tr/directory/22/customer-service/software) - [Online CRM Programı Sistemi](https://www.capterra.web.tr/directory/30072/online-crm/software) - [Canlı Sohbet Sistemi](https://www.capterra.web.tr/directory/30797/live-chat/software) - [Müşteri Katılım Yazılımı](https://www.capterra.web.tr/directory/30906/customer-engagement/software) - [Müşteri Deneyimi Yazılımı](https://www.capterra.web.tr/directory/30671/customer-experience/software) ## Alternatifler 1. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1786 reviews) 2. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Tidio](https://www.capterra.web.tr/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Freshdesk](https://www.capterra.web.tr/software/124981/freshdesk) — 4.5/5 (3438 reviews) 5. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (991 reviews) ## İncelemeler ### "Waxstop - \[sensitive content hidden\] Saved ME" — 5.0/5 > **Scott** | *1 Nisan 2026* | Alternatif Uyuşmazlık Çözümü | Recommendation rating: 10.0/10 > > **Artılar**: \[sensitive content hidden\] got me back into my old account as i was still being charged but wasnt using it for so long. > > **Eksileri**: nothing > > very good platform. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *17 Nisan 2026* | Sanat ve El Sanatları | Recommendation rating: 8.0/10 > > **Artılar**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **Eksileri**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15 Mayıs 2026* | Lojistik ve Tedarik Zinciri | Recommendation rating: 5.0/10 > > **Artılar**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Eksileri**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22 Şubat 2026* | Bilgisayar Yazılımı | Recommendation rating: 10.0/10 > > **Artılar**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Eksileri**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "Excellent Tools for Responsive and Efficient Client Service" — 5.0/5 > **Colleen** | *10 Nisan 2026* | Kâr Amacı Gütmeyen Kuruluş Yönetimi | Recommendation rating: 10.0/10 > > **Artılar**: LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. > > **Eksileri**: Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. > > As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. ----- Page: 1 / 70\ İleri: [Next page](https://www.capterra.web.tr/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data