--- description: LiveVox, avantajlarını ve dezavantajlarını keşfedin, ürün özelliklerini ve fiyatını öğrenin, kullanıcı yorumlarını ve incelemelerini okuyun. - Capterra Türkiye image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox Yorumları, Özellikleri ve Fiyatı - Capterra Türkiye --- Breadcrumb: [Ev](/) > [Tahmini Dialer Yazılımı](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.web.tr/software/81432/livevox Page: 1 / 3\ İleri: [Next page](https://www.capterra.web.tr/software/81432/livevox?page=2) > LiveVox, çok kanallı iletişimleri CRM, Pratik Yapay Zeka ve WFO’yu (iş gücü optimizasyonu) tek bir çözümde birleştiren yeni nesil iletişim merkezi platformudur. > > Verdict: Rated **4.7/5** by 32 users. Top-rated for **Tavsiye edilme olasılığı**. ----- ## Overview ### Kimler LiveVox Kullanıyor? LiveVox, çözüm portföyleri aracılığıyla Kuzey Amerika’daki müşterilerle bağlantı kurmak isteyen 25 ve daha fazla temsilciye sahip şirketler için dijital iletişim merkezi hizmetleri sunmaktadır. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Toplam** | **4.7/5** | 32 İncelemeler | | Kullanım Kolaylığı | 4.6/5 | Based on overall reviews | | Müşteri Desteği | 4.1/5 | Based on overall reviews | | Paranızın Karşılığı | 4.6/5 | Based on overall reviews | | Özellikler | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Tavsiye edilme olasılığı) | ## Satıcı hakkında - **Şirket**: LiveVox - **Founded**: 1999 ## Commercial Context - **Başlangıç Fiyatı**: $5.000,00 - **Target Audience**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Deployment & Platforms**: Cloud, SaaS, Web tabanlı, Mac (Masaüstü), Windows (Masaüstü) - **Supported Languages**: İngilizce - **Available Countries**: Amerika Birleşik Devletleri ## Özellikler - Anket/Yoklama Yönetimi - Arama Aktarma - Arama Günlüğü - Arama Kaydı - Arama Komut Dosyası - Arama Yönlendirme - Arama İzleme - Arama/Filtreleme - Arayan Kimliği - Bilgisayar Telefon Entegrasyonu - Birden Çok Komut Dosyası - CRM - Canlı Sohbet - Dönüşüm İzleme - E-posta Pazarlaması - E-posta Yönetimi - Etkileşim İzleme - Geri Arama Planlama - Geri Bildirim Yönetimi - IVR - Kampanya Yönetimi - Kişi Veri Tabanı - Kişi Yönetimi - Kişiselleştirme - Kuyruk Yönetimi - Liste Yönetimi - Metin Okuma - Müşteri Adayı Yönetimi - Müşteri Geçmişi - Otomatik Çağrı Dağıtımı - Paylaşılan Kişiler - Pazarlama Otomasyonu - Power Dialer (Otomatik Çevirici) - Raporlama/Analiz - Segmentasyon - Ses Özelleştirme - Sesli Mesaj - Tahmini Çevirici - Takvim/Anımsatıcı Sistemi - Telefon Tuşu Girdisi - Third-Party Integrations - Toplu İşleme - Veri İçe/Dışa Aktarma - Çağrı Merkezi Yönetimi - Çok Kanallı İletişim - Özelleştirilebilir Alanlar - İletişim Yönetimi - İçerik Yönetimi - İş Akışı Yönetimi - Şablon Yönetimi ## Support Options - 7/24 (Canlı yardım) - Sohbet ## Category - [Tahmini Dialer Yazılımı](https://www.capterra.web.tr/directory/30597/predictive-dialer/software) ## İlgili Kategoriler - [Tahmini Dialer Yazılımı](https://www.capterra.web.tr/directory/30597/predictive-dialer/software) - [Çağrı Merkezi Uygulamaları](https://www.capterra.web.tr/directory/30007/call-center/software) - [Müşteri Katılım Yazılımı](https://www.capterra.web.tr/directory/30906/customer-engagement/software) - [İletişim Yönetim Sistemi](https://www.capterra.web.tr/directory/30016/contact-management/software) - [İnteraktif Sesli Yanıt Programı](https://www.capterra.web.tr/directory/30231/ivr/software) ## Alternatifler 1. [LiveAgent](https://www.capterra.web.tr/software/102188/liveagent) — 4.7/5 (1777 reviews) 2. [Zendesk Suite](https://www.capterra.web.tr/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Bitrix24](https://www.capterra.web.tr/software/113540/bitrix24) — 4.2/5 (989 reviews) ## İncelemeler ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23 Haziran 2020* | Perakende | Recommendation rating: 10.0/10 > > **Artılar**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Eksileri**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12 Haziran 2020* | Mali Hizmetler | Recommendation rating: 10.0/10 > > **Artılar**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Eksileri**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10 Ağustos 2020* | Mali Hizmetler | Recommendation rating: 6.0/10 > > **Artılar**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Eksileri**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24 Mayıs 2024* | Dinlence, Seyahat ve Turizm | Recommendation rating: 10.0/10 > > **Artılar**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Eksileri**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22 Mayıs 2020* | Mali Hizmetler | Recommendation rating: 8.0/10 > > **Artılar**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Eksileri**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Page: 1 / 3\ İleri: [Next page](https://www.capterra.web.tr/software/81432/livevox?page=2) ## Links - [View on Capterra](https://www.capterra.web.tr/software/81432/livevox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data